Draft notice: update this page before launch to match your real return window, refund process, custom product rules, damaged-item policy, and customer support workflow.
Returns
State your return window and product eligibility rules here. Include whether items must be unused, unworn, and in original packaging.
Custom and personalized items
Custom Studio pieces may have different return eligibility because they are created from user-selected components. State your exact policy before launch.
Damaged or incorrect items
If an item arrives damaged or incorrect, ask customers to contact support with their order number and photos so the team can review the issue.
Refund timing
Approved refunds are typically returned to the original payment method. Processing time may vary by payment provider.